UI / UX Design
AXA Claims Management Dashboard
Designed end-to-end user experiences for AXA France's internal claims management platform, transforming complex insurance workflows into intuitive interfaces and interactive prototypes for customer support teams.
Year :
2024 to 2025
Industry :
Insurance Technology
Client :
AXA France (Travel Assistance)
Project Duration :
6 months
Overview
As part of the UX team working on AXA France's Travel Assistance platform, I designed user journeys and high-fidelity prototypes for insurance claims ("sinistres") and assistance cases. Starting from business requirements, I translated complex operational processes into intuitive workflows that support both customers and internal agents throughout the entire claims lifecycle.
Challenge
Insurance claims involve multiple steps, document verification, customer information, banking details (RIB), messaging, and case tracking. The challenge was to simplify these complex workflows into clear, efficient interfaces while ensuring they met business and operational requirements.
Solution
Beginning with a blank canvas, I designed complete user flows and interactive prototypes covering every stage of the customer journey—from claim creation and information collection to document uploads, banking details, case tracking, and direct communication with AXA agents. The designs were created to validate functionality and user experience before development.
Outcome
The project delivered scalable UI concepts and structured user flows that helped define the future experience of AXA's internal claims management dashboard. By focusing on clarity, usability, and consistency, the designs supported more efficient case handling and improved collaboration between design, business, and development teams.
More Projects
UI / UX Design
AXA Claims Management Dashboard
Designed end-to-end user experiences for AXA France's internal claims management platform, transforming complex insurance workflows into intuitive interfaces and interactive prototypes for customer support teams.
Year :
2024 to 2025
Industry :
Insurance Technology
Client :
AXA France (Travel Assistance)
Project Duration :
6 months
Overview
As part of the UX team working on AXA France's Travel Assistance platform, I designed user journeys and high-fidelity prototypes for insurance claims ("sinistres") and assistance cases. Starting from business requirements, I translated complex operational processes into intuitive workflows that support both customers and internal agents throughout the entire claims lifecycle.
Challenge
Insurance claims involve multiple steps, document verification, customer information, banking details (RIB), messaging, and case tracking. The challenge was to simplify these complex workflows into clear, efficient interfaces while ensuring they met business and operational requirements.
Solution
Beginning with a blank canvas, I designed complete user flows and interactive prototypes covering every stage of the customer journey—from claim creation and information collection to document uploads, banking details, case tracking, and direct communication with AXA agents. The designs were created to validate functionality and user experience before development.
Outcome
The project delivered scalable UI concepts and structured user flows that helped define the future experience of AXA's internal claims management dashboard. By focusing on clarity, usability, and consistency, the designs supported more efficient case handling and improved collaboration between design, business, and development teams.
More Projects
UI / UX Design
AXA Claims Management Dashboard
Designed end-to-end user experiences for AXA France's internal claims management platform, transforming complex insurance workflows into intuitive interfaces and interactive prototypes for customer support teams.
Year :
2024 to 2025
Industry :
Insurance Technology
Client :
AXA France (Travel Assistance)
Project Duration :
6 months
Overview
As part of the UX team working on AXA France's Travel Assistance platform, I designed user journeys and high-fidelity prototypes for insurance claims ("sinistres") and assistance cases. Starting from business requirements, I translated complex operational processes into intuitive workflows that support both customers and internal agents throughout the entire claims lifecycle.
Challenge
Insurance claims involve multiple steps, document verification, customer information, banking details (RIB), messaging, and case tracking. The challenge was to simplify these complex workflows into clear, efficient interfaces while ensuring they met business and operational requirements.
Solution
Beginning with a blank canvas, I designed complete user flows and interactive prototypes covering every stage of the customer journey—from claim creation and information collection to document uploads, banking details, case tracking, and direct communication with AXA agents. The designs were created to validate functionality and user experience before development.
Outcome
The project delivered scalable UI concepts and structured user flows that helped define the future experience of AXA's internal claims management dashboard. By focusing on clarity, usability, and consistency, the designs supported more efficient case handling and improved collaboration between design, business, and development teams.